Virtual Assistant Services
eBotics supplies virtual assistants to physician offices and other healthcare facilities. A virtual assistant provides uninterrupted coverage to the physician offices performing various tasks. The major advantages of having a Virtual Assistant are detailed below:
Financial Advantages:
A fixed cost full time employee at $10 (no overheads) enables our partners to save approx $15000 per employee per year. The Physician office doesn’t have to pay for any overheads, benefits, vacations, PTO etc.
Operational Advantages:
- Scheduling / Re-Scheduling / Cancelling Appointment
- Daily Appointment reminder calls to patients
- Prescription Refill request from PT & Pharmacy – Take down the details for office staff
- Referral – Take down the details for office staff
- Lab test result requests from patients
- Requests from attorney’s office for medical records
- Pharmacy Call – Take down the details for office staff
- Call from another Dr. Office or Hospital
- Lab Call - – Take down the details for office staff
- Call from Insurance
- Pre Auth Calls
- Call forwarding to Dr. for urgent calls
- Call forwarding to Dr. Office Staff
- Sending production reports twice a day to Dr. Office for further action
- Call backs for missed calls and Voice mails
- Continuous support – Backup team available for Lunch break/Tea breaks/Leaves
